Effective Date: April 12, 2025
This Privacy Policy (“Policy”) is entered into by and between Redcap Industries Ltd. (“RedCap”, “we”, “our”, or “us”) and any user (“you” or “your”) who accesses our website, communicates with us, or uses our services. By accessing our website or engaging with us, you agree to the terms of this Policy.
1. Collection of Information
We may collect personal and business-related information including but not limited to: name, email address, telephone number, business name, physical address, billing details, and any information provided voluntarily through contact forms, quote requests, or service inquiries. We also collect technical information such as IP addresses, browser types, operating systems, and browsing behavior through the use of cookies and analytics software.
2. Purpose of Collection
The information collected is used for the following purposes:
(a) To respond to your inquiries and provide requested services
(b) To fulfill delivery, transportation, importation, and warehousing services
(c) To issue quotes, invoices, and communications related to logistics operations
(d) To comply with applicable laws, regulations, and contract obligations
(e) To enhance and secure our website, systems, and customer experience
3. Consent and Use of Information
By providing personal or business information, you consent to its use in accordance with this Policy. Information may be used for communication, customer service, fulfillment of services, and legal compliance.
4. Disclosure of Information
Red Trillium does not sell or rent personal information. We may share data with:
(a) Third-party service providers necessary to perform our services (e.g. carriers, IT service providers, payment processors)
(b) Governmental or legal authorities when required by law, regulation, court order, or in response to a lawful request
(c) Business partners strictly for the execution of contracted logistics and fulfillment services
5. Data Retention
We retain personal and transactional data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law, regulation, or operational necessity.
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect data from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely immune to risk.
7. Access and Correction
You have the right to request access to the information we hold about you and to request corrections if any information is inaccurate or incomplete. Requests may be submitted in writing to the contact details provided below.
8. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies for functionality, performance, and analytics purposes. By using our website, you consent to the use of such technologies in accordance with applicable laws.
9. Changes to Policy
We reserve the right to amend this Policy at any time. The most current version will be posted on our website and is effective as of the date posted. Continued use of our website or services constitutes your acceptance of any changes.
10. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
11. Contact
All inquiries or concerns regarding this Policy may be directed to:
Redcap Industries Ltd.
12060 Jane St
Maple, ON L6A 1S1